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  • Is there a contract required?
    No long-term contracts are required. Our subscription model is flexible and can be paused, changed, or canceled with notice.
  • Who can use Nuvex Medical’s services?
    We serve a wide range of industries including medical clinics, urgent care, assisted living, schools, daycares, gyms, wellness centers, salons, corporate offices, and more.
  • What kind of products does Nuvex Medical offer?
    We offer essential medical and hygiene supplies including gloves, masks, disinfectants, paper products, cleaning chemicals, gowns, wellness kits, wipes, and more. Products can be ordered individually or bundled into custom kits tailored to your facility’s needs.
  • Can I customize what I receive in my supply kits?
    Yes! We build custom kits for every type of client. Whether you’re a senior care home, clinic, school, or fitness center, your assigned rep will work with you to tailor a kit based on your average usage, facility size, and customer flow.
  • How do I get started with Nuvex Medical?
    Simply book a 15-minute consultation or sign up on our website. One of our reps will walk you through onboarding, help assess your supply needs, and customize your plan to fit your business.
  • Do you offer bulk discounts or corporate pricing?
    Yes. We provide tiered pricing based on volume and contract duration. Reach out to your sales rep or contact us directly to learn more.
  • Do you track expiration dates and lot numbers?
    Yes. Our system tracks expiration dates and lot numbers on every shipment, providing alerts as expiration dates approach.
  • Can I make one-time purchases instead of subscribing?
    Absolutely. We offer both one-time orders and recurring subscriptions, depending on your needs.
  • Do I need to manage the software myself?
    No. Nuvex manages everything for you. You simply provide your usage details and preferences. We send weekly, bi-weekly, or monthly reports (based on your choice) and check in regularly to collect visit counts and ensure your data stays accurate.
  • What is Nuvex Medical?
    Nuvex Medical is a next-generation medical and hygiene supply company that combines physical product distribution with AI-powered inventory tracking, forecasting, and subscription-based resupply services for healthcare, education, hospitality, and other commercial facilities.
  • How does the subscription service work?
    Nuvex allows you to subscribe to recurring shipments of essential supplies based on your usage trends. Our AI system forecasts demand and ensures your facility stays stocked, reducing last-minute orders or overstock. Subscriptions are flexible and can be adjusted anytime.
  • What are the benefits of working with Nuvex?
    Hassle-free resupply with subscription automation AI-powered forecasting for accuracy and savings Expiration and reorder alerts to prevent shortages Dedicated account rep for support and customization Transparent pricing with no hidden fees
  • What if I need help or have questions?
    Each client is assigned a dedicated rep who is available via phone, email, or video call.
  • What is your return policy?
    We accept returns within 30 days of purchase. Products must be in their original condition and packaging. Please contact our customer service for return authorization and instructions.
  • How do I care for my medical supplies?
    Each product comes with specific care instructions. Generally, it is important to store medical supplies in a cool, dry place and follow any cleaning guidelines provided.
  • How does Nuvex’s tracking software work?
    Our AI-infused tracking software captures data such as customer volume, product usage per visit, current inventory levels, and expiration dates. It then generates daily updates and auto-suggests reorder quantities to keep you ahead of your needs without manual tracking.
  • How do I create an account?
    To create an account, click on the 'Sign Up' button at the top right corner of our website and fill in the required information. Once completed, you will receive a confirmation email to activate your account.
  • What payment methods do you accept?
    We accept various payment methods including credit cards, debit cards, and bank transfers. All transactions are processed securely to ensure your information is protected.
  • How are orders delivered?
    We use reliable third-party logistics partners to ensure fast, trackable shipping directly to your location. Shipping timelines vary by product and region, but most orders arrive within 2–5 business days.
  • What are the shipping options available?
    We offer standard, expedited, and overnight shipping options. You can choose the option that best suits your needs during the checkout process.
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